Refund and Returns Policy
At GDBM, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, we are here to help with our refund and returns policy.
1. Returns
We accept returns on eligible items within 30 days of delivery. To qualify for a return:
The item must be unused, unopened, and in its original packaging.
Proof of purchase (receipt or order confirmation) is required.
Items that are damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed within 5-10 business days to your original payment method.
Shipping costs are non-refundable.
If your return is rejected, we will return the item to you at no additional cost.
3. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item, please contact our support team within 7 days of receiving your order.
4. Non-Returnable Items
The following items cannot be returned or refunded:
Opened skincare or beauty products.
Items marked as final sale.
Gift cards and promotional items.
5. How to Initiate a Return
To start a return, please contact us at:
Email: info@gdbm.xyz
Phone: 307-621-0431
Our team will provide return instructions, including the address to send your item. Customers are responsible for return shipping costs unless the item is defective or incorrect.
6. Late or Missing Refunds
If you have not received your refund within the expected timeframe:
Check your bank account or credit card statement.
Contact your payment provider, as processing times may vary.
If you still have not received your refund, reach out to us at info@gdbm.xyz.
7. Changes to This Policy
We reserve the right to update or modify this policy at any time. The latest version will always be available on our website.
By making a purchase from GDBM, you agree to this Refund and Returns Policy.